Studies suggest that those with limited-English proficiency have significantly worse access to care and health outcomes compared to those that only speak English (link). Canton City Public Health recognizes that the availability of information in languages other than English will have an affect on the ability of those with limited-English proficiency to obtain department services.

• Asian, Inc.
• Department staff
• Canton City IT Department 
• VitalCheck 

Provision of language assistance services to clients and training of providers in cultural competence are means by which systems could reduce linguistic barriers, improve access to care, and ultimately improve health status for these vulnerable populations (link).

Since completing the action plan, the Spanish web page has received nearly 500 hits.

• Catalog all forms in need of translation – assigned to Sean Green – Completed
• Catalog all web pages in need of translations – assigned to Sean Green – Completed
• Contact VitalCheck about offering ordering process in Spanish – assigned to Completed
• Contact IT about offering ordering process in Spanish – assigned to Christi Allen – Completed
• Redesign/update forms in English as needed – assigned to Sean Green – Completed
• Redesign/update web pages in English as needed – assigned to Sean Green – Completed
• Translate forms to Spanish – Using company called Asian Inc. – Completed
• Translate web pages to Spanish  – Completed
• Make forms and pages available to public – assigned to Sean Green – Completed